No review gating.
We never route unhappy customers to a private feedback form while sending positive ones to Google. Filtering feedback violates platform policies and damages trust. All customers receive equal access.
REVIEW ASSISTANT
People tap the card. The review never gets posted.
Review Assistant provides automated Google review follow-up for physical customer counters. When clients tap your review card but get interrupted before finishing their rating, a single thoughtful reminder helps recover the drop-off.
REVIEW ASSISTANT
Automated recovery for interrupted counter taps.
Distraction at the counter is not customer dissatisfaction.
A customer genuinely wants to thank your team. They tap your Koba Tap card at the register, and their phone opens the review prompt. But right as they prepare to type, their order is called, their companion speaks, or their phone receives an urgent notification. They slip the device back into their pocket with full intention to finish later.
By the time they reach their car or sit down at home, that intention is buried. Counter drop-off is rarely a refusal; it is normal human distraction. Without a timely nudge, those high-intent moments dissolve before ever turning into public ratings for your business.
How Review Assistant shortens the path to a finished review.
Review Assistant works directly alongside your physical review cards. When a customer initiates a tap but does not complete their submission, the module initiates a single courteous reminder tailored to the service moment.
Instead of facing an intimidating blank text box, the customer receives clean context based on the service just completed. This reduces cognitive friction, reminds them of their positive counter experience, and lets them post their genuine thoughts in seconds on their own schedule.
Built on ethical principles, not manipulative tricks.
No fabricated text.
Review Assistant does not generate artificial testimonials or post on the customer's behalf. Real reviews must come directly from authenticated accounts using their own honest words.
No rating incentives.
We do not offer discounts, free products, or prize entries in exchange for stars. Incentivized reviews risk permanent profile penalties from Google.
No endless message drips.
Customers receive exactly one respectful follow-up. If they choose not to write a review, we honor their time and never bombard them with aggressive sequences.
Who Review Assistant is built for.
High-touch local service counters.
Salons, veterinary clinics, specialty healthcare, and boutique retailers where client rapport is strong but checkout moves quickly.
Field technicians and project handoffs.
Electricians, plumbers, HVAC installers, and contractors wrapping up on-site projects where homeowners intend to review after inspecting work.
Appointment-based practices.
Dental offices, physical therapy studios, and wellness centers where patients leave promptly to continue their day.
Businesses seeking honest customer ratings.
Any local operator looking to bridge the gap between in-person customer compliments and published Google feedback without high-pressure tactics.
Part of the unified Koba review architecture.
Review Assistant operates as a dedicated module within your wider review management setup:
- Step 1 (The Counter): Koba Tap provides durable NFC cards for effortless in-person review prompts.
- Step 2 (Telemetry): Koba Command logs taps in real time and tracks conversion rates.
- Step 3 (Recovery): Review Assistant recovers lost opportunities when tapped customers walk away before posting.
- Step 4 (Response): Managed Reputation crafts professional public replies once reviews land.
Built with accountability.
Koba HQ is an independent technology and software company based in Los Angeles, California. We build dependable hardware and high-throughput software systems for operators who value precision, uptime, and transparent execution.
Learn more about our standards, company background, and operating philosophy on our About page.
Frequently asked questions.
Will Review Assistant write the review for the customer and post it?
No. Google explicitly requires the account owner to submit their own review. Review Assistant provides a helpful, service-specific prompt to make writing straightforward, but the customer always authors and submits their own genuine feedback.
How many follow-up reminders does the customer receive?
Exactly one reminder. We believe in customer respect over aggressive pressure. If a client chooses not to respond to the single reminder, no further messages are dispatched.
Does Review Assistant replace the physical Koba Tap card?
No. Review Assistant works in concert with Koba Tap. The physical card initiates the interaction at your counter, while Review Assistant acts as a safety net if the customer is interrupted before completing their review.
Does Review Assistant filter out negative feedback?
No. We strictly prohibit review gating. Google policies require that all customers be given the same direct opportunity to review your business. Authentic feedback builds long-term authority that customers respect.
Recover lost reviews before customers walk away.
Run a free, instant profile audit to evaluate your current review velocity and see how automated follow-up bridges the gap between customer taps and published ratings.
Explore other Koba services.
KOBA TAP
Smart contactless review cards with dynamic routing.
KOBA COMMAND
Live tap telemetry and review conversion tracking.
REVIEW ASSISTANT
Automated reminders to capture distracted review taps.
MANAGED REPUTATION
Professional review responses and policy dispute defense.
LOCAL SEO
Google Map Pack visibility and citation synchronization.
CUSTOM WEBSITES
Ultra-fast static web platforms engineered for 95+ mobile speed.
CUSTOM SYSTEMS
Custom intake, estimators, and back-office operations software.